1. Information We Collect

We may collect and process the following personal data when you interact with us:

• Booking Information – name, address, phone number, email address, payment details.
• Communications – enquiries made via our website, email, phone, or in person.
• Marketing Preferences – your consent to receive newsletters, offers, and updates.
• Website Usage Data – cookies, IP address, and browsing activity when using our site.

2. How We Use Your Information

We process your personal data for the following purposes:

• To manage hotel bookings, restaurant reservations, weddings, and events.
• To process payments securely.
• To respond to enquiries and provide customer service.
• To send marketing communications (where you have consented).
• To comply with legal obligations and maintain records.

3. Legal Basis for Processing

We rely on the following legal grounds under GDPR:

• Contract – to provide the services you book with us.
• Legal Obligation – to meet financial, tax, and regulatory requirements.
• Consent – for marketing communications (you may withdraw at any time).
• Legitimate Interests – to improve our services and maintain hotel security.

4. Sharing Your Information

We only share your personal data when necessary, including:

• With trusted third-party providers such as booking platforms, payment processors, or IT support.
• With authorities if required by law.
• We never sell your data to third parties.

5. Data Retention

• Guest booking information is retained for up to 7 years to comply with accounting and tax obligations.
• Marketing data is retained until you withdraw consent.
• CCTV (if applicable) is retained for a limited time, unless required for investigation.

6. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data where applicable.
• Restrict or object to processing in certain circumstances.
• Withdraw consent for marketing at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

7. Cookies

Our website uses cookies to improve user experience and analyse traffic. You can control cookies through your browser settings. For more information, please see our [Cookie Policy].

8. Security

We take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

9. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

• The Royal Hotel Cookstown
• 64-72 Coagh Street, Cookstown, BT80 8EE
• 📞 02886762224
• ✉️ [email protected]
• 🌐 www.theroyal-hotel.com

Cookie Policy

• The Royal Hotel Cookstown
• Last updated: 29/08/2025

This Cookie Policy explains how The Royal Hotel Cookstown uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files that are placed on your computer or device when you visit a website. They help the website function properly, improve user experience, and provide information to the website owner.

2. Types of Cookies We Use

We use the following categories of cookies:

Strictly Necessary Cookies These are essential for the website to function, for example enabling security features and remembering booking details.

Performance & Analytics Cookies These help us understand how visitors use our website (e.g. which pages are visited most often) so we can improve our services. We may use Google Analytics or similar tools for this purpose.

Functionality Cookies These allow the website to remember choices you make (such as language preferences) to enhance your experience.

Marketing Cookies If you consent, these may be used to deliver relevant adverts and promotions, including through third-party partners such as social media platforms.

3. Managing Cookies

When you first visit our website, you will be asked to accept or decline non-essential cookies through our cookie banner. You can also control or delete cookies at any time by adjusting your browser settings. Please note that disabling certain cookies may affect website functionality.

4. Third-Party Cookies

Some cookies may be placed by third-party services that appear on our website, such as embedded booking engines, maps, or social media links. These third parties have their own privacy and cookie policies.

5. Updates to This Policy

We may update this Cookie Policy from time to time. Please check this page regularly for the latest version.

6. Contact Us

If you have any questions about our use of cookies, please contact:

• The Royal Hotel Cookstown
• 64-72 Old Coagh Road, Cookstown, BT80 8EE
• 📞 02886762224
• ✉️ [email protected]
• 🌐 www.theroyal-hotel.com